Shipping Policy

Overview

This website and all related shipping services are operated by pickfetch. All orders, purchases and order fulfillment activities on our platform are governed by our Terms of Service, Privacy Policy, Return Policy and this Shipping Policy. By completing a purchase on our website, you acknowledge and fully agree to accept all shipping terms and conditions stated below.

Official Operating Information

Operating Company: JINRUILIN INTERNATIONAL CO., LIMITED Company Address: WORKSHOP 53, 3/F, BLOCK A,EAST SUN INDUSTRIAL CENTRE . NO.16 SHING YIP STREET KOWLOON.HONG KONG Registration Number: +852 65016584 Support Email: service@pickfetch.com Business Hours: Monday to Friday: 9:00 AM-5:00 PM

1. Order Processing Time

All cosmetic orders will be processed, packaged and prepared for shipment within 1–3 business days after successful payment verification. Order processing is suspended on weekends and statutory public holidays. All pending orders accumulated during holidays will be resumed and processed on the first working day after the holiday period.

Processing time does not include international shipping transit time, customs clearance delays or unexpected logistics interruptions.

2. Shipping Coverage & Transit Time

We provide worldwide international shipping covering most countries and regions globally. Standard transit times are estimated below and exclude order processing, customs holds, or unforeseen logistics issues:

• North America: 7–15 business days
• European Economic Area (EEA): 8–18 business days
• Southeast Asia: 5–12 business days
• Other international regions: 10–25 business days

Shipping fees are dynamically calculated based on item weight, destination country and shipping method selected at checkout. Free shipping promotions are available periodically and subject to the minimum order value and rules displayed in your shopping cart at the time of purchase.

3. Delivery Responsibility & Address Accuracy

You are solely responsible for providing accurate, complete and up-to-date shipping information, including full recipient name, detailed address, postal code and valid contact number.

Any parcel loss, delivery failure, return or delay caused by incorrect, incomplete or invalid customer information will be the customer’s responsibility. All additional costs incurred, including re-delivery fees and return handling charges, shall be borne solely by the customer.

A valid tracking number will be provided once your order ships, allowing you to monitor delivery status on our official website.

4. Customs Duties & Import Charges

All cross-border international shipments may be subject to import duties, taxes, customs clearance fees and administrative charges imposed by the destination country or region. All local import fees are the customer’s sole responsibility.

pickfetch has no control over local customs inspection standards, clearance speed, tax rules or parcel detention decisions. We are not liable for any delays, costs or losses arising from local customs procedures.

5. Shipping & Address Modification Policy

Once an order has been dispatched from our warehouse, no address, recipient or shipping method modifications can be made.

If you need to adjust your delivery information, please contact our customer service team within 24 hours of order placement and before shipment arrangement. We reserve the right to deny modification requests if warehouse processing has already started.

6. Delayed & Lost Package Policy

Delivery Delays

All stated transit times are estimated and not guaranteed. Shipping delays may occur due to international logistics congestion, routine customs inspections, extreme weather, carrier failures or other circumstances beyond our control. We do not offer compensation for ordinary delivery delays caused by external factors. You may contact our support team to check updated logistics progress.

Lost Package Resolution

If your tracking information shows no updates for 15 consecutive business days, or the shipping carrier officially confirms the parcel as lost, you may submit a lost parcel claim with your order number and tracking proof.

After verification, we offer two resolution options for qualified lost orders:

• Free reshipment of your original order, or
• Full refund of the order amount

We reserve the right to reject lost parcel claims if the tracking shows successful delivery, customs detention, or loss caused by incorrect customer-provided details.

Force Majeure

We shall not be held liable for parcel delays, damages or losses caused by uncontrollable external events, including natural disasters, wars, regional policy changes, customs adjustments and other force majeure situations.